All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued or when the product manufactures or distributors return policies supersede ours. The customer is responsible for all return shipping expenses. Disclaimer: Our replacement products may not be the Original Equipment from the Manufacturer, however, they are tested and are certified to be 100% OEM Compatible. Many times our products are the only replacement as the manufacturer does not carry or no longer supports a particular device